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Q1. My computer does not communicate with the tester or the program freezes
when I try to run a test.
Q2. The toolbar in report viewer looks like this:
How do I make it appear correctly?
Q3. I am unable to locate the downloaded firmware.
Q4. I get errors in my test report even though I am sure that the monitor is
good.
Q1. My computer does not communicate with the tester or the program freezes
when I try to run a test.
A: Make sure the following is true:
- Using Windows 98 or newer
- Have Internet Explorer 5.0 or newer installed on your computer
- The power to the tester is turned on
- All cables are connected properly (use supplied serial cable)
- If computer has an infrared port, make sure it is disabled
- The COM port is enabled
- No other software (such as for PDA's, etc.) is using the COM port
If all of the above is true, try the following:
- Restart the computer
- Power-off the tester, wait 10 seconds and power it back on
- Reinstall software (download the latest version via the web if available)
- Try tester on a different computer (Serial port may not be working properly on original computer)
Q2. The toolbar in report viewer looks like this. How
do I make it appear correctly?
A: To fix this problem the font size in Desktop properties of the operating
system should be set to Small Fonts. To do that right-click on the desktop
and select Properties. In the opened dialog select Settings tab and click
on Advanced... button. This will open another dialog window. In that window,
select General tab. In this tab select Small Fonts in the font size box.
Click Ok button to close the monitor setup dialog and then click Ok button
again to close the display properties dialog. Restart you computer. Next
time you open Report Viewer the buttons should be placed correctly.
Q3. I am unable to locate the downloaded firmware.
A: Most likely the downloaded .zip file was not extracted.
- Extract the .fup file and note the location.
Q4. I get errors in my test report even though I am sure that the monitor is
good.
A: Verify that the following is true:
- The latest version of Software and Firmware installed (Verify via the web www.atsi-tester.com)
- Proper Conflict Monitor selected in the “Monitor Setup” screen
- The Conflict Monitor is configured properly/switch settings are correct (Refer to your Conflict Monitor Manufacturer’s Manual for proper settings)
- The monitor has proper Program Card settings (Refer to your Conflict Monitor Manufacturer’s Manual for proper settings)
- Proper Conflict Monitor cable is used
- The cable is connected properly (“C” and “D” connectors are not reversed on the tester)
- "Voltage" errors may be caused by unstable line voltage (Line voltage doesn’t remain constant, surges, spikes, etc.). If available, test using a different power source.
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